Support Coordinator IV - Wildwood Sports Care - Full Time - Days

ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

This position performs diversified administrative support functions vital to the day-to-day clinical operations and revenue integrity for the department. In this position, one must possess and display strong interpersonal skills, communicate effectively to internal and external customers and respond to all inquiries in a timely, professional manner.

ACCOUNTABILITIES

• Performs customer service functions of answering phones, recording and forwarding messages and greeting customers in a polite and timely manner.
• Registers patients in the system and rehab specific EMRs (Epic and WellSky) to ensure accurate billing.  Task includes pre-registration and re-registration every 30 days. 
• Verifies insurance coverage for all rehabilitation services and documents detailed coverage in the EMR.  Must access various electronic insurance portals and phone trees to determine insurance coverage.
• Maintains accurate clinical schedules, scheduling patients for initial and recurring therapy visits in the rehab EMR.
• Ensures therapy plans of care are completed and routed in a timely fashion to comply with regulatory requirements and system-wide quality standards.
• Responsible for point-of-service collections, including co-pays and deductibles.  Records and processes collection in accordance with system policies.
• Processes daily billing charges, completes charge reconciliation to ensure billing accuracy, and identifies and assists with correction of billing errors.
• Performs general office support including but not limited to typing, data entry, filing, copying and scanning. Assist with reports and data collection as directed.

Education: High school diploma or GED.

Skills: Proficient in keyboard and data entry (requires 95 keystrokes/minute corrected).  Knowledge and experience in use of computers. Experience with Microsoft Office software including Word, Excel, Power Point and Teams.  Good interpersonal skills in order to positively represent both the department an the system to callers and visitors.  Must be able to work calmly and efficiently under stress in a busy environment.  Must be self-directed and detail oriented, with attention to accuracy.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.