Director of Internal and Culture Communications - Marketing Communications - Full Time - Days

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

The Director, Internal and Culture Communications reports to the AVP, Strategic Communications and has direct reports.

POSITION SUMMARY

The director of internal and culture communications plays a pivotal role in shaping the way we connect with our team members and leaders at ProMedica. This dynamic position is all about crafting and implementing a cohesive communication strategy that resonates with our internal stakeholders. Imagine driving engagement and fostering a sense of belonging among employees, all while ensuring they are aligned with our strategic goals as well as ProMedica’s mission, vision, and values. By increasing awareness, creating meaningful conversations, and listening, this leader not only enhances our internal culture but also empowers everyone at ProMedica to contribute to a shared purpose. 

ACCOUNTABILITIES 

*All duties listed below are essential unless noted otherwise*

• Oversees the development, planning and execution of a comprehensive internal communication strategy designed to support multiple organizational goals, including boosting employee engagement, enhancing employee recognition, improving employee experience, facilitating change management, strengthening company culture, fostering transparency and trust, and elevating the ProMedica brand through storytelling. 
• Leads a strong team of internal communication professionals, fostering their continued growth while ensuring effective communication efforts. 
• Manages content strategies for internal communication channels, including the intranet, email newsletters, and digital displays, to ensure timely delivery of messages to the appropriate audiences. 
• Provides advice and counsel to senior leadership on how to manage and execute systemwide communication efforts most effectively.  
• Works closely and collaboratively with the human resource department to develop and execute communication plans that increase employee engagement and morale across the system.
• Directs the communication efforts for major initiatives, including rewards and recognition, employee benefits, policy and process changes and talent acquisition. 
• Provides direction related to internal issue management, working in conjunction with the associate vice president, strategic communications. 
• Collaborates with marketing teams to ensure that internal communications align with organizational goals, marketing goals and brand standards.
• Monitors and refines key performance indicators to assess the effectiveness of internal communication initiatives and utilizes feedback to refine strategies and processes.
• Anticipates and identifies trends in the industry that can further enhance ProMedica’s internal communications strategy, including those related to generative and agentic AI.  
• Other duties as assigned.

REQUIRED QUALIFICATIONS

Education: Bachelor’s degree in communication, public relations, journalism, human resources, or a related field.

Skills: Must exhibit sound judgment and quickly analyze potential critical issues to provide strategic counsel to senior leadership. Must be able to simplify complex issues for key stakeholders. Must have the ability to maintain composure during high-stress situations. Must have an ability to collaborate with senior leaders and physicians. Must have an ability to anticipate trends and issues and proactively identify action plans to address them, with a focus on protecting and enhancing the organization’s reputation. Must possess the technical aptitude needed to work within SharePoint, other internal communication channels and project management platforms.

Years of Experience: 7 or more years of experience in internal communications, public relations, human resources, or related field.

License: N/A

Certification: N/A

PREFERRED QUALIFICATIONS

Education: Master’s degree in communication, public relations, journalism, human resources, or a related field.

Skills: N/A

Years of Experience: N/A

License: N/A

Certification: N/A

WORKING CONDITIONS

Personal Protective Equipment: N/A

Physical Demands: Sitting, standing, walking, keyboarding, speaking, hearing, near and far visual acuity, driving, lifting, and carrying (up to 30 lbs.), indoor and outdoor work. Location: In office

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.