Food & Bev Closing Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUTCLOSING 

The Closing Food & Beverage team continues the momentum from the team’s day ofhard workin Food & Beverage to finish strong; they take care of the guest until the doors close each nightand help set the team up for success going into the next day. They have a deep understanding of each leader’s vision for theirbusiness,they prioritize through the eyes of the guest and have fun with the team whileexecutingFood & Beverage closing routines.

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role of a Food & Beverage Closing Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-firstand freshnessculture 

• Food&Beverage business fundamentals, includingdepartment sales trends, freshness, food safetyand quality, inventory management,item reliability,guest shopping patternsandpricing and promotionalstrategies

• Executingclosing routines and overseeing Food & Beverage operationswith guidance fromarea and store leaders on procedure,processand team member concerns

• Supporting daily/weekly stores workload to supportFood &Beverage priorities and deliver sales goals

• Leading a team of hourly team members, including skills in interviewing, training, coaching,evaluatingandretainingand developing talent.

As aFood & Beverage ClosingTeam Leader,no twodaysare ever the same, but a typical daymost likelywillinclude the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations.

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics toidentifyopportunities,takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• Develop a collaborative partnership with your peer Food & Beverage Team Leadersfor alignmentonexpectations, priorities, goals, andleadinga great Food & Beverage Team

• Leadthe closingteam to execute the closing tasks and routines whilemaintaininggreat guest service through store closing hours.

• Understand sales goalsandplans,and execute daily/weekly workload to deliver on department and store sales goals and guest engagementincluding merchandising, pricing, changes to salesfloor merchandise displays,samplingand promotions

• With yourdirect leader’s guidance,lead an effective Food & Beverage team that strives to deliver the Food & Beverage standardswith a focus on the closingteam and processes

• Assess backroom and sales floor areas of Food & Beverage and Food Serviceon a daily basisby walking F&B Standards to prioritize your business needs andidentifyclosing priorities while leading the closing team through those tasks

• At the direction of your direct leader,establishclear goals and expectations and hold team members accountable tothoseexpectations.

• Be apartner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leveragecheck-inand check-outs as daily connection points.

• Maintaina fresh, full and food safe area during all operatinghoursleveragingstrong inventory management, cleaningroutinesand Food Safety policies and procedures.

• Assign dailytasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.

• Validate and follow-up on team members’ progress against their assigned prioritized workload tasks, production area routines, and application of best practices.  

• Lead anddemonstratea culture of executing all best practices learning; help close skill gaps through development,coachingand teaminteractions.

• Leadteam huddles to communicateeveningfocuses and trends,leveragingstore reporting and HQ communications.

• Develop andmaintainrelationships with vendors to ensure clear expectations areestablished, brand standards (such as delivery and merchandising) are beingmetand areas are full andmaintained.

• Remainup-to-dateon relevant trends and products to educate team members.

• Support yourdirectleader in the hiring and onboarding process of new team members. 

• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and local laws

• Become a subject matter expert in federal,stateand localadult beveragelaws as they apply to your business and protect the store’s liquor license (if applicable).

• Lead your team to uphold andmaintainall Starbucks and Pizza Hut Brand Standards and foster a productive partnership with your Starbucks district manager, following up on key takeaways from their time in your store (if applicable).

• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements or certifications (if applicable).

• Foster a productive relationship with your Starbucks district manager DM (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store.

• Demonstrate a culture of ethical conduct,safetyand compliance;lead team to work in the same way and hold others accountable to this commitment.

• Lead anddemonstratea safety culture through modeling and recognizing safe behaviors,identifyingand correcting hazards, holding team accountable to following safety expectations,assistingwith incident response, and reporting/investigating injuriestimelyand accurately.

• Model the execution of physical security processesin order toenhance the instore security culture.

• Support merchandise protection strategies across the total store,including ordering, storage and application as directed by best practices.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.

• Address all store emergency and compliance requirements. 

• As a keycarrier, follow all safe and secure training and processes.

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

• Address all store emergency and compliance needs.

• All other dutiesbasedon businessneed.

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends,holidays, closing shiftsand other peak shopping times).

• You enjoyleading a team through closing shift taskstobalancepriority workload and the guest experience.

The good news is that we have some amazing training that will help teach you everything you need to know to be aFood & Beverage Closing Team Leader.But,there are a fewthingsyouneedfrom the get-go:

• Must be at least 18 years of ageor older

• High school diploma or equivalent

• Previousretail and/or food experience preferred, but notrequired

• Lead and hold othersaccountable

• Communicateon multiple frequency devices andoperatehandheld scanners, and othertechnologyasdirected

• Workindependently and as part of a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

• Welcoming and helpful attitudetoward all guests and other team members

• Effective communication skills 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basicsthatwe expect:

• Access all areas of the building to respond to guest or team member issues.

• Interpret instructions,reportsand information.

• Accurately handle cash register operations as needed.

• Climb up and down ladders if needed.

• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or moving merchandise up to 44 pounds withoutadditionalassistance from others. 

• Flexible work schedule (e.g., nights,weekendsand holidays); reliable and prompt attendance necessary

• Ability to work in environments that will include refrigeration and freezer temperatures andconditions;where common allergens may also be handled or present.

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including but not limited to Drive-Ups, carryout, etc.

• Ability to remain mobile for the duration of ascheduled shifts (shift length may vary)