Closing Expert

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUTCLOSING

The Closing team continues the momentum from the team’s day ofhard workto finish strong; they take care of the guest until the doors close each night.They prioritizebased onguestneeds, have a deep understanding of each leader’s vision for their business, and have fun with the team whileexecutingclosing routines.

At Target,we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Closing Expertcan provide you with theskills and experience of:

• Guestservice fundamentals and experience building a guest-first culture across thestore

• Retailbusiness fundamentals, includingdepartment sales trends, pricing and promotion strategies, inventory management,processefficiencyand improvement

• Supportingdaily/weekly workload to support business priorities and deliver on sales goals

• Promoting and engaging aroundvarious benefits,offeringsand services

• Communicating and interactingwithallguests to buildawelcomingguestexperience

• Blendingproblem solving and decision making to positivelyimpactthe guest experience and resolve guestconcerns

• Ability to adapt to different guest interactions andsituations

As aClosing Expert, no twodaysare ever the same, but a typical day willmost likely includethe following responsibilities:

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:

• Greet:

• 10ft: be friendly – smile, make eye contact, or wave

• 4ft: greet the guest, smile andinitiatea warm, helpful interaction

• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience

• End every guest transaction with a sincere thank you

• Actively support team efforts andassistpeers in other areas whilemaintaininga positive and respectful attitude

• Adjust to business and guest needs to deliver an easy and inspiring guest experience

• Demonstrate a service culture that prioritizes the guest service experience by delivering the servicestandard.

• Consistently execute closing routines to deliver aclean and organizedstore.

• Support business area teams in completing closing tasks as dictated by daily priorities and guesttraffic.

• Support consistency in closing experience and routinesin partnership with the Closing TeamLeaderor ETL.

• Work in all departments to ensuresalesfloor isfull, zoned and in stock forguests.

• Follow processes accurately with attention to detail,monitorown progressand accurately prioritizetasks.

• Operate powered equipmentsafely andonly ifcertified.

• Demonstrate a culture of ethical conduct,safetyandcompliance.

• Work in a safe mannerat all times;comply withall safety policies, best practices, and training; report hazards and correct where possible.

• Support guest services such as back-up cashier,order pick up (OPU),Drive-up(DU)Orders and Returns,andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and localadult beveragelaws.

• All otherdutiesbasedon business needs.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkinga flexible work schedule with varying hours,daysor shifts (including nights, weekends,holidaysand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need toknow to be a Closing Expert.Butthere are a few skills you should have from the get-go:

• Welcoming and helpful attitude towardallguests and other team members

• Ability to communicate on multiple frequency devices andoperatehandheldscanners, andother technology equipment as directed.

• Work both independently and with a team

• Resolve guest questions quickly on thespot

• Willing to educate guests and engage around products andservices

• Attention to detail andfollow multi-stepprocesses

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle cash register operationsasneeded

• Climb up and downladders

• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or moving merchandise up to44poundswithoutadditionalassistance fromothers

• Flexible work schedule (e.g., nights,weekendsand holidays); come to work when scheduled,work scheduled shifts and take required mealand rest breaks

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).